When it came to their top three concerns with respect to their enterprise deployment of cloud computing, the majority cited the security of data (hackers/breaches), concern about appropriate levels of SLAs, and, the loss of control of important IT applications.
The top three uses of business intelligence software at respondents’ organisations currently are: to measure and analyse business operations data; to measure and analyse financial data in relation to business operations data; and, to create financial reports.
The element of unified communications and collaboration software most commonly used at present by respondents’ organisations are the integration of e-mail, the control of instant messaging, IP telephony, and other business applications.
The most common response of respondents’ organisations to the social networking phenomenon in 2011: ban employees from using social networking programs. The second most common response: revise policies on social networking to give better guidance on employee use.
The most common response of respondents’ organisations to the BYOD (bring your own device) trend in 2011: ban the use of such devices on site and prohibiting its connection to enterprise infrastructure. The second most common response: revise policies that give better guidance on employee use and connection of such devices to the enterprise infrastructure. The third: upgrade enterprise communications infrastructure to accommodate the entry of new devices.
More than 42 percent of respondents said that the current economic climate has enhanced their organisations’ awareness and understanding of the importance of Business Continuity Planning, though they were not looking at increasing spending on it.
Last Year’s Deliverables
When asked about how much value their investments in specific areas of technology delivered to the business in 2011, the following got the highest number of votes for having had No Impact on their businesses: Business Intelligence; Business Continuity Planning; Customer Relationship Management; Data Warehousing; Enterprise Content Management; Enterprise Resource Planning; Green IT; Intelligent Networking; Web 2.0; IT Service Management; Knowledge Management; Open Source Platforms and Development; Outsourcing; Private Cloud Computing; Public Cloud Computing; Software-as-a-Service; and, Unified Communications.
On the other hand, 42.80 percent of respondents classified their investments in Information Security and Risk Management under Most Delivered. The same with Virtualisation, with 39.83 percent saying it Most Delivered for them in 2011.
Word to the Wise
In their concluding remarks, the majority of respondents offered the following top three pieces of advice to IT vendors, who may well be their current or prospective providers through 2012: be more responsive to issues; reduce prices; and, be more realistic when citing delivery deadlines.
More specific comments relating to the issues brought up in the IT Nation 2012 study below.
The CxO of a global financial services company said: “We’re seeing some genuine innovation in storage, but vendors remain unable to engage with anything smaller than Fortune 500.”
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