Pacnet has appointed Paul Cooney as Vice President of Customer Operations to manage the company's global customer support team, the company announced on 23 July.
Cooney brings over 28 years of industry experience into Asia Pacific's leading provider of managed data connectivity solutions. He was previously responsible for Customer Operations with Nokia Siemens Networks in Australia.
Pacnet announced that it has also launched Pacnet Connect, an enhanced customer portal that provides online information and communication. This portal allows customers to access service details, monitor network performance, process billing information and request support.
"I am very excited to join Pacnet as it embarks on a range of new initiatives targeted to deliver enhanced service and support to customers around the world," said Cooney. "The launch of Pacnet Connect demonstrates our continued innovation and strong commitment towards improving our customer experience by enabling real-time monitoring and management of these services."
According to the company, Pacnet Connect complements the company's broad customer and technical support capabilities which include its Malaysia-located Customer Services Center, Network Operations Centers (NOCs) in Singapore, Sydney and global field operations team.
Sign up for Computerworld eNewsletters.