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Q and A: The GFC was a good thing for MSPs, says LogicNow

Chris Player | Sept. 9, 2015
LogicNow general manager, Dr. Alistair Forbes, has watched the MSP movement grow from humble beginnings to the widely adopted partner model it is today. Here, he discussed the evolution of service providers and what the company is doing locally with partners.

So what does the LogicNow roadmap look like for the next six months or so?

One of the things that we have focussed on this year is refining the core product to help partners with their businesses as they scale. We have a whole range of customers from small three person operations up to businesses with 50 plus engineers within the organisation. So we are looking at how the larger customers are using the product, what they need to operate at that scale and using that to help the smaller guys who are not at that stage yet but aspire to be.

We are trying to give the smaller guys the functionality to scale their businesses and support more devices with fewer people so they can go after bigger deals. We are also doing upgrades to the patch management product to support a lot more third party applications. We already support many but we are extending the list because just patching Microsoft is not sufficient these days.

Because we are a 100 percent Cloud-based product, we have employed a data analytics team to look at how the product is being used and give those results back to partners so they can get better results from the product.


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