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Why your outsourcers’ cost of living adjustments don’t work

Stephanie Overby | May 4, 2016
Cost of living increases are intended to keep IT outsourcing staff happy and working hard on your account. However, only a fraction of the money makes it into the pockets of those workers. Here are three ways to fix that.

Providers should be open to these kinds of discussions and arrangements. “Providers spend a great deal of money on recruitment and retention, so ensuring that COLA increases are applied to keeping the team in place can be seen as an investment that delivers value,” Markos says. “The key is to take a long-term perspective rather than a short-term view.”


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