Most preferred UC suppliers
The IDC survey shows that the most preferred UC and Enterprise 2.0 suppliers for APEJ enterprises are local telecom carriers, IT service providers (ITSPs)/system integrators (SIs), and Internet service providers (ISPs).
This clearly points to a disconnection between market perception and realities because UC vendors have been focusing on enabling their traditional channel base. Currently, ITSPs and network integrators are most actively building UC capabilities and demo centres in the region.
Based on the study, IDC identifies opportunities for UC adoption within e-government initiatives around major public events and workplace modernisation. Utility companies that are government-led and those focused on new energy are also emerging as pockets of opportunities for UC adoption, said Verma.
In the long run, business process optimisation will open avenues for discrete UC adoption among tech innovators, while business process re-engineering will throw up opportunities for UC adoption among tech mimics, she said.
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