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Google and HP pull Chromebook 11 from shelves due to overheating chargers

Chris Martin | Nov. 18, 2013
Customers urged to use third party microUSB chargers for Chromebook 11

HP Chromebook 11

Google and HP have been forced to stop selling the recently launched Chromebook 11 due to faulty chargers.

The HP Chromebook 11 went on sale a few weeks ago at £229 but it has been pulled from the Google Play Store and other retailers such as Amazon. The Chrome OS laptop has a faulty charger which overheats. Read our Chromebook 11 review.

"Google and HP are pausing sales of the HP Chromebook 11 after receiving a small number of user reports that some chargers included with the device have been damaged due to overheating during use. We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can." said the firms in a joint statement.

"We apologize for the inconvenience." added Google and HP.

Customers who have already purchased a Chromebook 11 are advised not to use the charger supplied in the box. Luckily, because the device charges over microUSB rather than a proprietary connector.

Most smartphones and tablets use microUSB, so these chargers can be used to give the Chromebook 11 some juice. This is likely to mean the laptop take a lot longer to charge compared to the supplied leads.

This is all we know at the moment but more information is expected to be announced soon. In the meantime, if you want to get hold of a Chromebook, the Acer C7 and Chromebook Pixel are still on sale at the Google Play Store.


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