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IDA unveils mobile app that crowdsources consumers’ mobile broadband experience

Zafirah Salim | Oct. 15, 2014
Called MyConnection SG, the app utilises crowdsourcing to gather usage experience from users’ mobile phones, such as broadband speed, latency and coverage on mobile networks such as 2G, 3G and 4G, as well as on Wi-Fi networks.

The Infocomm Development Authority (IDA) launched today the pilot for its new mobile app called MyConnection SG that aims to engage consumers to obtain better insights into consumers' mobile broadband usage experience as well as improve their experience.

Designed to run in the background, the app utilises crowdsourcing to gather usage experience from users' mobile phones, such as broadband speed, latency and coverage on mobile networks such as 2G, 3G and 4G, as well as on Wi-Fi networks. These information will then be sent back to IDA, forming another data point that can be used to assess Singapore's mobile networks, such as identifying areas of mobile congestion and gaps in coverage.  

In addition, users can also use the app to check upload and download speeds and give feedback to IDA on their mobile broadband experience in a particular location. 

The pilot will run for six months - from today until 31 March 2015 - and participation from consumers is voluntary. If the mobile broadband pilot is successful, IDA said that it will implement MyConnection SG as a longer-term measure together with the National Internet Measurement Infrastructure (NIMI) to enhance information transparency and improve service quality for consumers.

"As part of Singapore's drive to be a Smart Nation, IDA is continuing our efforts towards connectivity for everyone, everywhere, and all the time," said Jacqueline Poh, Managing Director, IDA. "Crowdsourcing provides us with anonymised and aggregated data to better understand the quality of consumers' mobile broadband experience all around the island. We hope consumers will download the MyConnection SG app and volunteer as NIMI testers to help IDA improve their broadband service experience."

MyConnection SG is currently available for download at the iTunes App Store and Google Play Store.

 

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