In terms of attitude, employees in emerging-market economies, more so than those in developed economies, see consumer IT as a tool that can drive innovation, increase personal productivity and help companies attract and retain talent. Our study also showed that employees in Brazil, China, India and Mexico spend considerably more time than those in other countries seeking out applications that they think will make them more productive at work.
How best should CIOs meet rising employee technology expectations in:
- using non-corporate applications that help them to work better?
To help improve productivity and work flow, organisations can consider turning to applications that promote collaborative productivity. These tools provide a common platform for working together and sharing information across multiple sources and individuals. Examples range from collaborative text documents (for example, Google Docs) and presentations (Prezi) to collaborative note-taking (Evernote) and brainstorming tools.
- accessing corporate emails in non-corporate settings?
Enterprises should set up application catalogs that only allow application downloads from a "trusted" source. They should also set up systems that preclude employees from sending corporate data in any form to unknown or unprotected applications or e-mail systems. This ensures corporate data can't accidentally or intentionally be transferred to an unsafe computer, website or application provider in a non-corporate environment.
Security and connectivity issues form the major challenge when it comes to wireless and mobile access to back-end corporate data. However, one thing to note about user experience is that ensuring authentication and authorisation sometimes abrogates the basic simplicity of mobile devices, which limits user satisfaction.
- meeting their desire to access web-based corporate applications and databases?
Leading organisations and CIOs need to recognise the BYOD trend and put policies and procedures in place before authorising access to corporate services. For an organisation, the improved productivity and employee satisfaction need to compensate for the extra rigour required to continue to protect corporate and customer data.
- providing technological empowerment in workforce?
Enterprises can start by having a clear sense of the devices and applications landscape. They should identify classes of devices and applications that can help the business. They should screen the market for new devices and applications that might become a priority for the organisation. Having done this, they will be able to formulate a strategy instead of reacting to every new piece of consumer technology that enters the enterprise when workers badge in. Where possible, encourage your employees to recommend new technologies, giving IT the opportunity to validate these new tools before incorporating the appropriate ones into the work environment.
Trent Mayberry is Managing Director, Technology Growth Platform, ASEAN, at Accenture.
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