Subscribe / Unsubscribe Enewsletters | Login | Register

Pencil Banner

LTE outage irks users, dents Verizon's reputation

Stephen Lawson, IDG News Services | April 28, 2011
Verizon still hasn't disclosed the cause of the network outage that plagued LTE users this week, but at least one effect is clear: embarrassment.

The company was lucky that the outage occurred while the LTE network is still relatively small, analysts said. Verizon only introduced LTE in December, in 38 metropolitan areas. It plans to have the system up in 140 other areas by the end of this year and across its entire 3G footprint by the end of 2013.

"I think this is a wake-up call to Verizon," said analyst Jack Gold of J. Gold Associates. The outage may indicate there is a single point of failure in Verizon's LTE infrastructure, which would be a poor design, he said.

Verizon has been rolling out the new technology quickly while simultaneously integrating it with its existing 3G network, Marshall said.

"They've been extremely aggressive in the rate at which they've launched this network. And you've got to give them credit for that," Marshall said. However, this does entail risk, he added. "I think we're seeing the impact of that," he said.

If the network suffers a similar failure soon, it might indicate there is something wrong with the underlying architecture. That would be a harder problem to fix, Marshall said.

Like failures of Research In Motion's BlackBerry service in the past, the outage proves that no matter how highly praised a system may be, it can still fail, Gold said.

"People have gotten used to the notion of these things being up all the time ... and that's just not the case," he said.

 

Previous Page  1  2 

Sign up for Computerworld eNewsletters.