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Some Verizon users still reporting LTE modem problems

Matt Hamblen, Computerworld | May 10, 2011
Even though Verizon Wireless claims its fast LTE network is "up and running" following an April 26 outage, it's still not working for some customers, including 50 Chicago-based users of laptops with LTE modems

Reconnecting each time a user moves from a 3G to 4G tower can be confusing and time-consuming, users have complained in online comments. Many customers bought the LTE modems for LTE speed, which is 10 times faster than 3G and offers up to 9Mbps on downloads and up to 5Mbps on uploads, according to Verizon. Such speeds are helpful in transferring media-heavy files, including video.

Verizon hasn't conceded the USB reconnection problem still exists, although the IT manager feels sure the problems for her workers stem from the outage. "In our experience, [the problem] has not improved in Chicago and there is no ETA on when this 'problem' will be resolved," she said.

Verizon was also supposed to begin selling the Droid Charge from Samsung, Verizon's second LTE phone after the ThunderBolt, on April 28, but hasn't

begun sales yet.

One Verizon store outside of Boston confirmed it had the Charge in stock on Monday but couldn't start sales. Samsung has recently tweeted Charge sales will begin soon, but its Web site for the Droid Charge was not working on Tuesday.

Samsung said on April 28 that the delay in sales was not due to its phone, but Verizon has never given a specific reason. Analysts widely presume the delay is due to LTE network problems.

 

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