Proving the business value
Har said that the greatest challenge towards wider adoption of UC technologies among businesses is the difficulty in quantifying real productivity gains and demonstrating tangible ROI (return on investments), as well as the complexity in implementation.
The whole UC deployment process involves long-term strategic planning requiring business process re-engineering, and in some cases, a complete change management program. It involves changes to existing structures and the way people work; which is why very few enterprises are committed to changing the already established work cultures and embark on UC deployments, she noted.
Given that UC is a fairly recent concept also means that there is a lack of skilled resources to tackle complex voice and data integration projects. System integrators and service providers will need to invest in training and certifying project teams, Har suggested. There is also a need to understand how UC will fit into an organisation's existing business processes and support a much wider company strategy.
She added that partnerships with leading vendors and complementary solutions providers to offer end-to-end services will also help strengthen UC offerings in order to influence corporations to adopt an integrated UC environment.
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