Ritchie said in an interview that he is responding to these changes by creating a layer of people within his IT organization who are focused on understanding the business and its direction, and knowing how to architect future needs to emerging technologies.
Ritchie has created a "business technologist" position, someone who fills a consulting role to help people on the business side make technology decisions.
A business technologist needs to have an IT background, coupled with an understanding of integration and the ability to speak the language of business.
Ritchie agrees that self-provisioning capabilities are helping to change the role of IT and that the trend is here to stay. "That's the reality of what's taking place," he said.
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