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Dont be afraid to delete that email

Zafar Anjum | Sept. 15, 2010
Symantecs Sean Regan talks about how his company eases customers fears of deleting business information

Sean Regan, director, product marketing, Information Management Group, Symantec

SINGAPORE, 15 SEPTEMBER 2010 Today, many enterprises find themselves mired in the ever increasing need of bigger inboxes and larger archives. But the problem is that their IT departments havent got the dough to buy more storage.

The financial crisis and tighter IT budgets are not helping the situation either. Between 2007 and 2009, the part of IT budget spent on storage has jumped up from 7 per cent to 17 percent. So, at a time when IT budgets are flat or negative, and storage budget as a component of the overall IT budget keeps burning a bigger hole, IT departments have to live the cliché of our times: do more with less. However, that does not leave them with enough moolah for chasing innovations.

Bottom-line? We can't afford to fund bigger mail boxes, the companies sing in a chorus of despair.

Small problem, big pain, thats right. This begs the question: Is there a solution for this moolah-guzzling monster of a problem?

Delete and manage

Apparently there is, says Sean Regan, director, product marketing, Information Management Group, Symantec. Sean was recently in Singapore ahead of announcing Symantecs releasing of a new de-duplication appliance based on its existing software product, as well as a cloud storage service for NetBackup and Backup Exec customers (read the related story here).

As a first step, we advise companies to deploy archiving technology, says Regan. The second step is to implement retention and deletion policy. The other option is to put restrictions on how much storage your users can have. And that's not an option.

So the best way is to start archiving, then managing and deleting your content, he says.

The basic point the larger customers in the market are missing right now is that there is so much data coming in and organisations aren't actually retiring or deleting any of the data. So, it is not a surprise to know that they can't continue to do that.

The world of copies and copies

According to Regan, Symantec talks about an information management strategy that their customers can use to help solve the problem of limited storage in the face of a deluge of content.

But first Regan poses a question to the enterprises: Why is it that when it comes to paper, we are concerned about Green IT, but when it comes to storage and data centres, we turn a bit blasé.

Regan says that it is not the case that enterprises or their employees dont want to improve the situation. In fact, according to a June 2010 worldwide survey of 1700 respondents (600 from Asia), conducted by Symantec, almost 90 per cent of respondents said that they wanted to be allowed to delete email but three quarters of them were not actually doing it (as part of their back up plan).


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