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Guest View: Lessons from the haze – How prepared are companies for the worst?

David Chee | Nov. 13, 2013
When I broach the topic of disaster recovery with business leaders, there is a lack of urgency as many feel that Singapore is still relatively safe as compared to our Asia counterparts such as Japan and Thailand, says David Chee, Country Head, Managed Services, Fujitsu Singapore.

Typical concerns include the security risks behind putting corporate data outside the firewall, whether data stays where it needs to be and whether it can be moved when the situation necessitates. This calls for companies to deploy systems that maintain only the highest levels of protection using multiple layers of security. Fujitsu's disaster recovery systems do so with Federal Information Processing Standard (FIPS) compliant encryption for all data, both in transit and at rest, as well as restricting accessibility to data to only authorised personnel within the business.

The cloud is indeed a vast and complex space and having a DRP that is difficult to execute when time is of the essence might cause the entire system to be redundant, if not counter-productive. Reducing management complexity should be a priority and companies can do so by ensuring that user-friendly interfaces allow employees to easily arrange backup schedules, monitor job progress and most importantly, perform restores.

A comprehensive DRP

Having a backup infrastructure in place may be the foundational step in business continuity. However, there is a need for a more all-rounded approach in ensuring minimal downtime is incurred. The use of social media and mobile has become an increasingly viable platform for companies to leverage on in times of crises. In-house communication relies heavily on internal email systems, which potentially could be disrupted. Having an official social media channel on sites like Twitter or YouTube, where employees can instantly receive updates of company announcements and follow-up actions, will avoid confusion and miscommunications.

Ultimately, implementing a DRP or any backup service should be a well-planned process. Disaster recovery should be as painless, fuss-free and cost-effective as possible. While there might have been critics who have raised relevant risks, a cloud-based backup service very sufficiently combines the benefits of disk-to-tape and disk-to-disk options. Considering other non-technical aspects of business continuity in implementing a DPR will further strengthen any company's comeback in the face of an unexpected event. As leading companies in the industry seek to bring more innovative solutions to the table, companies have a responsibility to continue upgrading and testing their DRPs. Only by this way can businesses remain accountable to their stakeholders and calmly tide through any crisis.

David Chee is Country Head, Managed Services, Fujitsu Singapore.


[1] Asian biz not confident of disaster recovery, http://www.zdnet.com/asian-biz-not-confident-of-disaster-recovery-2062304735/

[2] Scary But True Facts About Data Loss, http://www.cloudbackup.uk.com/support/data-loss-statistics/

[3] Minority of data loss victims look to cloud for backup, http://www.telecomasia.net/content/minority-data-loss-victims-look-cloud-backup

 

 

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