Schulman is not the only one who was targeted, and other Dell customers also claim scammers had their customer information. One such person posted a blog that details the same type of scam, and it references seven additional complaints posted to a Dell user forum. One of those customers posted the following comment on Dell's website in July: "Was DELL hacked...?? How did this 'helpful tech representative' have my contact info AND knowledge of my technical issue ???????"
Another man quoted in an Ars Techica story from last week said he called Dell about a problem with his optical drive, and soon after he got a call from a scammer who knew about his specific problem and had his service tag number and other customer information. Ars Technica said it received another similar report from a reader, and when it contacted Dell, the company failed to provide any sort of explanation for the possible breach.
It is unclear what exactly is going on, but there's simply too much smoke to believe Dell isn't dealing with some sort of fire. The company owes Schulman and other affected customers an explanation — and an apology. More importantly, it needs to determine whether or not a leak exists and if so, plug it as soon as possible.
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